Does your business have a clearly-defined customer service policy? If not, how do your clients know who to call or what to expect? How does your staff know what they are expected to do for an unhappy customer?

Writing customer service policies is just one of the 7 keys to earning customer satisfaction.

Last month Microsoft stopped selling its personal financial software program, Microsoft Money. It announced that it will discontinue support for the product after June, 2011, according to c/net news.

If you're a user of Money, there's no need to panic or buy a replacement. The program will continue to operate on your computer, although there will be no new versions.

Of course, Intuit, the makers of Quicken, has stepped in to take advantage of Microsoft's retreat. They are offering special discounts on Quicken through the end of July (that's tomorrow!).

If you own an older version of Money and were thinking about upgrading, check out Quicken. Switch now and take advantage of the extra incentives.

Communicating with your existing clients can be tricky, says customer satisfaction expert Jim Stein (pictured at left). At a minimum you want to give them valuable information, and you need to be careful that discounts don't impact your image of quality.

Jim knows what keeps customers happy. He's the President of American Ratings Corporation, the firm that runs the Diamond Certified program.

Listen to this quick clip to get more of Jim's insights on what to say to your existing clients.

Don't forget to visit our news page for regularly updated articles for your financial success.

Today the news page talks about:

• How much proof is enough, when contributing used clothing to charity?
• The sales tax deduction and "cash-for-clunkers" programs.
• The IRS moves to simplify employer-provided cell phone record keeping rules.

... and more stories to help you and your business.